Terms & Policies

Last updated: October 5, 2026

This page summarizes the key terms and customer policies that apply when you shop with Chotto Matcha, operated by MISAKU Inc. By using this website or placing an order, you agree to the applicable terms described below and in our linked policies.

1. Orders

Orders are subject to product availability and payment authorization. Please review your order details carefully before checkout. We may cancel or limit an order where reasonably necessary, including in cases of stock issues, obvious pricing errors, suspected fraud, or technical errors.

2. Prices, Taxes & Duties

Prices are shown in the currency displayed at checkout. Applicable taxes, shipping charges, and other fees are shown where required. For international orders, customers are responsible for customs duties, import taxes, VAT, or other destination-country charges unless expressly stated otherwise at checkout.

3. Shipping & Delivery

Available shipping methods and estimated delivery times are displayed at checkout. Delivery estimates are not guarantees and may be affected by carriers, customs, weather, public holidays, or other events outside our reasonable control.

Please provide a complete and accurate delivery address. Additional costs or failed delivery caused by incorrect or incomplete address information may be the customer’s responsibility.

4. Food & Beverage Returns

For hygiene and food-safety reasons, matcha, tea, food, and other consumable products are final sale once shipped, except where the item is damaged, defective, incorrect, or where a return is required by applicable law.

5. Non-Food Returns

Eligible non-food items may be returned within 14 days of delivery if they are unused, in their original condition and packaging, and accompanied by proof of purchase. Unless the item is defective or incorrect, return shipping costs are the customer’s responsibility and original shipping charges are non-refundable.

6. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@chottomatcha.net. Please include your order number, a short description of the issue, and clear photos of the product and packaging where relevant.

After review, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

7. International Orders

Customers are responsible for complying with local import requirements. We are unable to refund customs duties, import taxes, return shipping costs, or charges arising from an order refused by customs or refused at delivery, except where required by law.

8. Product Information

We aim to present product descriptions, images, origin information, tasting notes, dimensions, and other details as accurately as possible. Natural products such as tea, bamboo utensils, and handcrafted items may show reasonable variation in appearance, color, or finish.

9. Website Use

You may not use this website for unlawful purposes, interfere with its operation, misuse its content, attempt unauthorized access, or infringe the intellectual property rights of Chotto Matcha, MISAKU Inc., or third parties.

10. Intellectual Property

Unless otherwise stated, the Chotto Matcha name, branding, product photography, copy, graphics, designs, and other website content are owned by or licensed to MISAKU Inc. and may not be reproduced or used commercially without permission.

11. Privacy

Our handling of personal information is described in our Privacy Policy. Shopify and other service providers may process information where necessary to operate the store, process payments, fulfill orders, provide support, and improve the shopping experience.

12. Refund Policy

For more detail on returns, refunds, damaged orders, and international purchases, please review our Refund Policy.

13. Full Terms of Service

For the complete contractual terms governing use of this website and purchases from Chotto Matcha, please review our Terms of Service. If there is any conflict between this summary page and a mandatory legal requirement, the applicable law will prevail.

14. Changes

We may update these terms and policies from time to time to reflect changes in our products, operations, legal obligations, or services. The latest version will be published on this website with an updated revision date.